Help Centre / Hardware
Printer troubleshooting
Work through these checks in order when receipts are not printing.
Tip: An online status alone is not proof. A successful physical print is the better test.
1
Check the physical printer
Confirm power, paper, error lights and cable/network link.
2
Check the local hardware service
Confirm the TuiPOS local hardware/device service is running on the printer computer.
3
Check device state
Look for connected, ready, disabled or offline state. Refresh the device state if it looks stale.
4
Run a direct test print
If the direct test fails, the problem is likely below the POS sale workflow.
5
Test a real receipt
If direct test succeeds, test the full POS receipt path.
6
Escalate with details
Record the register, printer name, failure time and whether direct test printing worked, then open TuiPOS Support.